Portfolio
Experts in our field, we create one-of-a kind event solutions that boost brand awareness and deliver real results
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Experts in our field, we create one-of-a kind event solutions that boost brand awareness and deliver real results
Pricing
We are committed to delivering competitively priced, commercially-viable solutions that produce results
What might a SHAPES solution cost?
As a helpful reference, we've provided some example costs of projects within six budget categories.
Under £10k
£10k to £20k
£20k to £30k
£30k to £40k
£40k to £50k
Over £50k
The value of design
We believe that great design is one of the most effective tools a business can use to gain competitive advantage. Valuing design brings bottom line benefits, and research has found that design can directly and significantly improve sales, profits, turnover and growth.
Legal
Legal information such as Privacy, Intellectual Property Protection, Design Right and Terms and Conditions
What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. What are cookies used for?
Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
Cookies are used to:
- measure how you use the website so it can be updated and improved based on your need
- remember the notifications you’ve seen so that we don’t show them to you again
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website:
This Website Will:
If you are a customer and we provide you with a password to access your information this site will remember that you are logged in and that your session is secure.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously):
Functional Cookies
This Website Will:
Offer Live Chat Support (If available)
Track the pages you visits via Google Analytics
Measuring website usage (Google Analytics)
We use Google Analytics software to collect information about how you use SHAPESDESIGN.UK. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, e.g. improving site search.
Google Analytics stores information about:
- the pages you visit on SHAPESDESIGN.UK
- how long you spend on each SHAPESDESIGN.UK page
- how you got to the site
- what you click on while you’re visiting the site
We don’t collect or store your personal information (e.g. your name or address) so this information can’t be used to identify who you are.
We don’t allow Google to use or share our analytics data.
Targeting Cookies
This Website Will:
Allow you to share pages with social networks such as Facebook (If available)
Allow you to share pages via Add This (If available)
To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.
This website will not:
Share any personal information with third parties.
Your privacy
This privacy policy sets out how Shapes Design uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Shapes Design may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2016.
What we collect
We may collect the following information: name and job title, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, please note that that your information will not be used by anybody other than Shapes Design Ltd for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@shapesdesign.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Shapes Design Ltd, Sentinel House, Harvest Crescent, Ancells Business Park, Fleet, Hampshire, GU51 2UZ, UK. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Website copyright
The contents of www.shapesdesign.co.uk (‘the Shapes Design website’) are protected by copyright : ©2019 Shapes Design Ltd and/or its clients. All rights reserved. Reproduction of part or all of the Shapes Design website is prohibited in accordance with this Notice.
Design Right
All design solutions shown on the Shapes Design website (‘our Design Solutions’) are protected by Design Right (Unregistered Design Right). Shapes Design Limited is not assigning or licensing any ownership, Copyright or Design Right by publishing images, visuals or drawings on this website.
Site content
It is prohibited for any material from the Shapes Design website to be copied to, or posted on, any network, computer, web site, publication or broadcast in any media or distributed by any means for any commercial purpose whatsoever. The material from the Shapes Design website shall not be amended or modified in any way. Some parts of the Shapes Design website contain images that are the copyright material of our clients. Illegal content downloads from the Shapes Design website are recorded for us by our ISP provider.
Disclaimer
We try to ensure that information on the Shapes Design website is correct but we do not accept any liability whatsoever for its content or for errors or omissions. We cannot guarantee that everything on the Shapes Design website is free from viruses or defects and assume no responsibility whatsoever for any damage to visitors’ computers or any other equipment. Information on the Shapes Design website is provided ‘as is’ without any warranties of any kind. To the fullest extent permitted by law, we and our suppliers exclude all warranties, including, without limitation, warranties of merchantability, non-infringement of third-party rights and fitness for a particular purpose. We and our suppliers make no warranties about the accuracy, reliability, completeness or timeliness of the material, information, services, software, text, graphics or links. In no event will we be liable to any party for any damages whether direct, indirect, incidental, special, consequential or other for any use or inability to use the Shapes Design website or its contents, or of any hyperlinked web site, including, without limitation, any damages for lost profits, business interruption, loss of programs or other data, even if we are expressly advised of the possibility of such damages. Information on the imagination web site may contain technical inaccuracies or typographical errors. The information contained on the Shapes Design web site may be changed at any time without prior notification.
English law
These terms and the use of the Shapes Design website shall be governed by and in accordance with English law. If any provision of these exclusions and disclaimers shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Company Information
Shapes Design Ltd
Registered in England and Wales
Registration no: 4940225
Registered office: Shapes Design Ltd, Sentinel House, Harvest Crescent, Ancells Business Park, Fleet, Hampshire, GU51 2UZ, UK
VAT registration no: 213 0967 85
Our CAD drawings, layouts, sketches, proofs, print-outs etc, disclose in confidence, ideas, concepts, designs, or other non-public or proprietary information (‘our Confidential Information’). Our Confidential Information should not be disclosed to any third party without permission (unless and insofar as required by law) nor be used for a purpose other than in relation to the project detailed on our CAD drawings, layouts, sketches, proofs, print-outs etc.
All design solutions shown on the Shapes Design website (‘our Design Solutions’) are protected by Design Right (Unregistered Design Right). Shapes Design Limited is not assigning or licensing any ownership, Copyright or Design Right by publishing images, visuals or drawings on this website.
Our design work is protected by Copyright: ©2019 Shapes Design Limted. All rights reserved. Our CAD drawings, layouts, sketches, proofs, print-outs etc, should not be reproduced nor sent to third parties without our permission. Our CAD drawings, layouts, sketches, proofs, print-outs etc remain the property of Shapes Design Limited. We reserve the right, at any time, to request that our CAD drawings, layouts, sketches, proofs, print-outs etc, are returned to us or made available for us to collect.
The contents of www.shapesdesign.co.uk (‘the Shapes Design website’) are protected by copyright : ©2019 Shapes Design Ltd and/or its clients. All rights reserved. Reproduction of part or all of the Shapes Design website is prohibited in accordance with this Notice.
Our design solutions (‘our Design Solutions’) are protected by Design Right. Shapes Limited is not assigning or licensing any ownership, Copyright or Design Right when we issue CAD drawings, layouts, sketches, proofs, print-outs etc. Our Design Solutions are only licensed for the specific project indicated on our CAD drawings, layouts, sketches, proofs, print-outs etc. Any additional use of all or part of our Design Solution is only allowed with our permission and may incur a design licencing fee.
All design solutions shown on the Shapes Design website (‘our Design Solutions’) are protected by Design Right (Unregistered Design Right). Shapes Design Limited is not assigning or licensing any ownership, Copyright or Design Right by publishing images, visuals or drawings on this website.
1 Interpretation
1.1 In these Conditions:
‘Contract Work’ means any or all of the work which Shapes Design Ltd agrees to perform and/or the services which Shapes Design Ltd agrees to provide including the provision of Goods on hire or by sale in accordance with the relevant quotation. ‘Goods’ means all goods of whatsoever description including but not limited to materials, plant, equipment, machinery and fittings. ‘Client’ means any person, firm or company who enters into a Contract with Shapes Design Ltd. ‘Contract’ means any contract between Shapes Design Ltd and the Client for the carrying out of Contract Work. ‘Quotation’ means a quotation by Shapes Design Ltd for the Contract Work.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not affect the interpretation of a Contract.
1.4 A reference to one gender includes a reference to the other gender.
2 Orders and Specifications
2.1 The Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Client purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 No variation of, or addition to, these Conditions shall be effective unless in writing and signed by Shapes Design Ltd and the Client.
2.3 The Client acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Shapes Design Ltd which is not set out in the Contract. Nothing in this condition shall exclude or limit Shapes Design Ltd’s liability for fraudulent misrepresentation.
2.4 Any typographical or clerical error or omission in any Quotation, price list, acceptance, invoice or other such document issued by Shapes Design Ltd shall be subject to correction without any liability on the part of Shapes Design Ltd.
2.5 All specifications, descriptions, drawings, designs, measures or other information provided by Shapes Design Ltd in relation to Contract Work and/or Goods are approximate and, in relation thereto, Shapes Design Ltd reserves the right to incorporate modifications or amendments in Contract Work subject to the consent of the Client, such consent not to be unreasonably withheld.
2.6 A Contract shall be created by the Client accepting a Quotation or otherwise placing an order with Shapes Design Ltd, irrespective of how such Quotation, acceptance or order is expressed.
2.7 The Client shall be responsible to Shapes Design Ltd for ensuring the accuracy of the terms of any order or other material (including any applicable specification) submitted by it or on its behalf and for giving Shapes Design Ltd any necessary information relating to Contract Work within a sufficient time to enable Shapes Design Ltd to perform the Contract in respect thereof in accordance with its terms.
2.8 The Client shall be responsible for obtaining all necessary licences and other permissions whatsoever for the performance of Contract Work.
2.9 The Client shall be responsible for ensuring that every building, path, private road, open space or other property to be used in the performance of Contract Work is safe and suitable for the intended use and, without limitation of the foregoing, is adequately served with all required public utilities.
2.10 The Client may not cancel a Contract unless Shapes Design Ltd agrees in writing and then on the terms that the Client shall indemnify Shapes Design Ltd in full against all loss (including loss of profit, costs (including the cost of all labour and materials used), claims, actions, damages, charges and expenses incurred by Shapes Design Ltd as a result of cancellation.
2.11 Shapes Design Ltd shall have and retain the property, copyright, design right and all other intellectual or industrial property rights in all know how, trade secrets, trade marks, service marks, drawings, designs, plans, models, specifications and/or estimates prepared by Shapes Design Ltd. If the Client uses or allows any third party to use any design or other intellectual property rights of Shapes Design Ltd provided as part of the Contract Work other than as contemplated under the Contract, the Client will, without prejudice to any other remedy available to Shapes Design Ltd, pay the Shapes Design Ltd under the Contract plus VAT.
2.12 Where the Client is to supply goods (‘Client’s Property’) to Shapes Design Ltd in connection with the Contract Work Shapes Design Ltd will not be liable to the Client for loss of or any damage to Client’s Property unless caused by the negligent act or omission of Shapes Design Ltd.
2.13 If any part of Contract Work is to be performed elsewhere than on Shapes Design Ltd’s premises, the Client shall be responsible to Shapes Design Ltd for insuring the place of performance of such Contract Work and shall indemnify Shapes Design Ltd against liability for any damage to the place of performance of such Contract Work, however caused.
3 Prices
3.1 Shapes Design Ltd will quote for Contract Work only if requested to do so by the Client.
3.2 The Quotation shall be open for acceptance within either the period stated therein or, if none is stated, within three calendar months of its date.
3.3 Shapes Design Ltd reserves the right by giving notice to the Client at any time before completion of Contract Work to increase the price of the applicable Contract in the following circumstances:
3.3.1 Where additional work is performed at the Client’s request; and/or
3.3.2 to reflect any increase in the cost to Shapes Design Ltd which is due to any factor beyond Shapes Design Ltd’s control (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, increase in the cost of labour, materials or other costs of performance) or any failure of the Client to give Shapes Design Ltd adequate information or instructions; and/or
3.3.3 without prejudice to the generality of condition 3.3.2 above, to reflect any increase in the general index of retail prices compiled by the United Kingdom Department of Employment and published in the United Kingdom in the monthly digest of statistics by the Central Statistical Office or any index substantially replacing it.
3.4 Prices are exclusive of VAT and, where applicable, any additional or substitute taxes, levies, imposts, duties, fees or charges all of which shall be paid by the Client.
4 Terms of Payment
The Client shall pay, in sterling, three quarters of the price of a Contract when it is made, and shall pay the balance (including any extra sums due under Condition 3.3 above) on completion of Contract Work as notified by Shapes Design Ltd or, where Contract Work relates to an exhibition, on the opening of the exhibition if earlier. Time for payment shall be of the essence. Receipts for payment will be issued only on request.
4.1 If the Client fails to make any payment on the due date then, without prejudice to any other right or remedy available to Shapes Design Ltd, Shapes Design Ltd shall be entitled, at its option at any time thereafter to:
4.1.1. terminate the relevant Contract and suspend further performance of Contract Work; and
4.1.2. require the immediate return of any Goods hired to the Client; and
4.1.3 require full payment, without deduction, of the total amount due and/or which would have become due under the relevant Contract but for termination.
4.2 Property in Goods supplied by way of sale under a Contract shall not pass until payment by the Client of all sums due under the Contract under which the Goods were delivered; until property in such Goods passes the Client shall hold them as bailee for Shapes Design Ltd, shall store them separately from all other property of the Client or any third party, marked so as to be clearly identifiable as belonging to Shapes Design Ltd, shall keep them insured against all usual risks in their full invoice value and, if any of the events referred to in condition 9 occurs, the Client shall place such Goods at the disposal of Shapes Design Ltd and Shapes Design Ltd shall be entitled to enter upon any premises of the Client, or any other premises where such Goods are kept, for the purpose of removing them.
5 Warranty
Provided that notice is given as soon as reasonably possible, and in any event within fourteen days of the defect being discovered and Provided Always that in the case of Goods such notice must be given within the period of hire, where supplied on hire, or within 12 months of the date of delivery, where supplied by way of sale, if the Client gives notice of a defect in Contract Work, and the defect was not caused in whole or in part by any matter, action or occurrence outside Shapes Design Ltd’s control Shapes Design Ltd shall, in its sole discretion, either remedy the defect or refund to the Client a reasonable proportion of the price of the Contract.
6 Liability
6.1 The terms of Condition 5 are, to the extent legally permissible, in lieu of all conditions, warranties and statements of whatever nature In respect of Contract Work whether express or implied by statute, trade, custom or otherwise and any such condition, warranty or statement is hereby excluded.
6.2 Shapes Design Ltd shall not be liable for any defect in Contract Work arising directly or indirectly from compliance with any drawing, design, specification or order of the Client.
6.3 Without prejudice to the terms of Conditions 6.1, 6.2 and 6.4, Shapes Design Ltd will accept liability for any loss or damage sustained by the Client as a direct result of any breach of a Contract or of any liability of Shapes Design Ltd (including negligence) in respect of the performance of a Contract provided that such liability shall be limited to payment of damages not exceeding the invoice value of the Contract in question.
6.4 Subject to the terms of Condition 6.6, Shapes Design Ltd shall not be liable for the following loss or damage howsoever caused (even if foreseeable or in Shapes Design Ltd’s contemplation);
6.4.1 Loss of profits, business or revenue whether sustained by the Client or any other person; and/or
6.4.2 special, indirect or consequential loss or damage, whether sustained by the Client or any other person; and/or
6.4.3 any loss arising from any claim made against the Client by any other person.
6.5 The Client shall indemnify Shapes Design Ltd against all claims, actions, costs, expenses (including court costs and legal fees) or other liabilities whatsoever in respect of:
6.5.1 Any liability arising under the Consumer Protection Act 1987, unless caused by the negligent act or omission of Shapes Design Ltd in the manufacture and/or supply of Goods; and/or
6.5.2 any claim for breach of industrial and/or intellectual property rights arising out of compliance with any drawings, designs, specifications or order of the Client; and/or
6.5.3 any breach of Contract or negligent or wilful act or omission of the Client in relation to a Contract.
6.6 Nothing in these conditions excludes or limits the liability of Shapes Design Ltd:
6.6.1 For death or personal injury caused by Shapes Design Ltd’s negligence;
6.6.2 under section 2(3) of the Consumer Protection Act 1987;
6.6.3 for any matter which it would be illegal for Shapes Design Ltd to exclude or attempt to exclude its liability; or
6.6.4 for fraud or fraudulent misrepresentation.
NOTHING IN THESE CONDITIONS SHALL AFFECT THE STATUTORY RIGHTS OF A CONSUMER
7 Hired Goods
Unless specifically provided by way of sale, all Goods used or supplied by the contractor in connection with Contract Work shall be deemed to be on hire to the Client. The Client shall indemnify Shapes Design Ltd against the loss of and/or damage to hired Goods unless caused by the negligent act or omission of Shapes Design Ltd. The Client shall keep hired Goods in his possession and/or under his control at all times and shall not remove them from the place where they are installed by Shapes Design Ltd without the latter’s prior written consent. Upon expiry of the period of deemed hire, or upon the earlier termination of the relevant Contract, the Client shall no longer be in possession of hired Goods and Shapes Design Ltd may at any time without notice retake possession of such hired Goods and Shapes Design Ltd shall be entitled to enter the premises of the Client and/or any other place of performance of Contract Work, for such purposes.
8 Force Majeure
Shapes Design Ltd shall be entitled, without liability on its part and without prejudice to its other rights, to terminate a Contract or any unfulfilled part thereof or, at its option, to suspend or give partial performance under it, if performance by Shapes Design Ltd or by its suppliers is prevented, hindered, or delayed whether directly or indirectly by reason of any cause whatever beyond Shapes Design Ltd’s or its suppliers’ reasonable control, whether such cause existed on the date when the Contract was made or not.
9 Insolvency
If the Client, being an individual, or being a firm, is the subject of a petition for a bankruptcy order or of an application for an interim order under Part Vlll of the Insolvency Act 1986, or if the Client, being a company, compounds with its creditors or has a receiver or manager appointed in respect of all or of any part of its assets or is the subject of an application for an administration order or of any proposal for a voluntary arrangement under Part 1 of the Insolvency Act 1986, or enters into liquidation whether compulsorily or voluntarily otherwise than for the purpose of amalgamation or reconstruction, or if Shapes Design Ltd reasonably believes that any of the above events is about to occur, then Shapes Design Ltd shall be entitled immediately, and at any time thereafter, to terminate forthwith any Contract or any unfulfilled part thereof.
10 General
10.1 No waiver by Shapes Design Ltd of any breach of Contract by the Client shall be construed as a waiver of any subsequent breach of the same or any other provision.
10.2 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
10.3 Any dispute arising under or in connection with these Conditions or the work done by Shapes Design Ltd shall be referred to arbitration by a single arbitrator appointed by agreement or (in default) nominated on the application of either party.
10.4 The Client shall not be entitled to assign Shapes Design Ltd or any part of it without the prior written consent of Shapes Design Ltd.
10.5 Failure or delay by Shapes Design Ltd in enforcing or partially enforcing its rights under the Contract will not be construed as a waiver of any of its rights under the Contract.
10.6 The parties to this Contract do not intend that any term of this Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
This Contract shall be governed by the Laws of England.
Shapes Design Ltd is registered in England and Wales, registration number: 4940225, VAT registration number: 213 0967 85, registered office address: Shapes Design Ltd, Sentinel House, Harvest Crescent, Ancells Business Park, Fleet, Hampshire, GU51 2UZ, UK
When working on a project that involves construction of any kind we always work in accordance with the Construction (Design and Management) Regulations 2015 (CDM 2015) – a comprehensive set of regulations that aims to improve health and safety in the construction industry. It is important that our clients familiarise themselves with these regulations since as ‘commercial clients’ they have important responsibilities under the legislation. Also, if they get actively involved in the design process, then under CDM regulations, they’ll often share ‘designer’ responsibilities with us as well, which brings with it extra responsibilities and compliance requirements. For more information please visit the link: http://www.hse.gov.uk/construction/cdm/2015/designers.htm
Approach
We create intelligent solutions that successfully stimulate interaction by delivering on six fundamental SHAPES principles
S = Social
We are social creatures, and almost all of us desire the company of others on a regular basis. It’s this socialisation that motivates us to visit events, and it’s the social interactions between each other that influence our experience of it. As we are on the brink of losing more and more live interactions, more and more brands are entering the market to meet this demand to try and win the hearts of consumers. We ensure that every design delivers a satisfying, face-to-face branded experience, increases user engagement, cultivates positive attitudes and ultimately results in a more memorable experience for your customers. We always consider the social context of your event and how best to stimulate live, back-and-forth interaction between you and your customers.
H = Holistic
Our holistic approach to your project ensures that we develop design solutions that will align perfectly with your customer touch points so that the consumers’ experience of your brand is seamless and consistent across all channels. We consider both the intrinsic motivations (enjoyment and immersion in an activity) and the extrinsic motivations (contingent rewards) of your customers who may participate in your events, and whether financial rewards, attracting attention, or a sense of personal satisfaction motivates them. We work with you to understand your audience and their key motivational drivers for participation, ensuring our event design solutions are the ideal launch point for starting discussions and the perfect platform to stimulate participation.
A = Appealing
We incorporate affective emotional appeals to leverage your audience’s emotions at events, increase engagement, convert leads and drive sales. Branded environments that provide aesthetic appeal, pleasure and satisfaction can significantly influence the success of your event by building an emotional connection with your audience. These affective emotional appeals are one of the best ways for your business to stand out and help your customers navigate a noisy world. Consumers are not only demanding more engaging and valuable experience from brands but also expect you to spark the right emotions, with the right connection, at the right time. Well-designed environments evoke positive attitudes that encourage customers to stay, explore, affiliate and interact.
P = Personalised
We not only encourage incorporation of personalisation within all your event marketing activity but, as do the majority of marketers, we fully appreciate the benefits of personalisation. The benefits of exhibitions and events, as opposed to online, is the ability to get up close and personal with your customers, and brands that deliver a personalised experience for their clients in a relevant and helpful way have the opportunity to transform people from passive consumers into active participants. Today consumers are engaging with brands that tailor their offers to their preference and deliver unique personalised experiences. With customer expectations continuing to rise adding a personal touch across all of your brand touchpoints improves the quality of the customer's experience
E = Experiential
We cannot overemphasize the importance of experiential events, particularly when the world is shifting to an ‘experience economy.' People are now using these experiences at events to define them, rather than their possessions. Creating unique, face-to-face engaging branded experiences that appeal to all of the senses through engaging storytelling can increase profits, brand exposure, reputation, perception and customer loyalty. We not only design experiential events, but we also employ experiential values and incorporate experiential elements in our environments, acknowledging that every designed environment has a significant impact on a customer's experience formation, brand loyalty, active referral and increased profitability for the brand.
S = Successful
We work on the basis that is the little things that can matter the most - sweating the small details for the experience and making sure we understand your audience's needs, wants and likes. We push your brand forward into places where it matters and is seen by the consumers who want what you have to sell. Successful design is where usability factors, technology, and looks meet in perfect harmony. With today's consumer more discerning and more responsive than ever, an engaging exhibition or event, which helps your audience interact better with your brand at times when they're likely to convert enthusiasm into sales, can cause a surge in profit and brand visibility that will recoup the cost of design in weeks. How much is that worth to your business?
Services
Smart concepts + engaging customer experiences = superior marketing solutions for your brand
Exhibitions
Our exhibition services cover everything you need to create and deliver an engaging display stand. With our in-house expertise in stand design, event planning, safety regulations, budget constraints, production, marketing and logistics we create and deliver brand awareness, lead generation and customer engagement. See why top global brands use our exhibitions services to help them attract new customers, grow market share, and engage their target audience
Experiential
Our experiential event services are very similar to our exhibition services and cover everything you need to create and deliver an unforgettable live experience campaign. With in-house expertise in design, location planning, site surveys, production, marketing, and logistics, we deliver intriguing and exciting live brand activations that engage your customers in an immersive brand dialogue, facilitating an articulate exchange that leads to effective two-way communication.
Roadshows
From funky, custom-made ‘pop-up’ 3D TV viewing booths for shopping centres, to stylish, bespoke, modular displays for property shows in the Far East, transported in special flight cases, we've done it all. Our roadshow services and in-house expertise covers safety regulations, site visits, logistics, design, creative, production, installation, breakdown, project management and marketing - so whether it's a local, national or international event, we take care of everything.
Marketing suites and interiors
By successfully combining our creativity, space-planning expertise, attention to detail, and our extensive experience, we transform interior spaces into beautiful, brand-aligned environments that strike the perfect balance between functionality and aesthetics. Our design approach is driven by modern environmental, psychology and human experiential needs, whether it's a marketing suite, busy workplace reception, or retail environment.
Bespoke displays
No off-the-shelf display solution can match the impact and effectiveness of a beautifully designed, bespoke display that has been developed specifically with it’s function in mind. From modular graphic modules and technology-centric interactive systems, to sophisticated product display units and striking model plinths - we create displays that stimulate customer interest, encourage interaction, and present information in a way that’s easy to understand.
Graphic design
Our graphic design capability enables us to deliver more cohesive design solutions, where all visual communication elements, such as typography, graphic imagery, AV presentations and literature, are collectively considered to complement each other, create greater impact and deliver more compelling communications. Where possible, we also ensure that all these elements are physically integrated into the structure itself, creating a more integrated, harmonious appearance.
We've been working with some of the world’s biggest brands for over 40 years
"We have worked with SHAPES for over 20 years and not only do our customers love our stands but we also frequently receive compliments from our competitors! Absolutely first-class creativity and project management capabilities and crucially, they are a joy to work with on every single project."
Panasonic
"From conceptual interpretation through to design, project management and on-site supervision, you’ve been first class! Great job and we’ve had lots of fantastic feedback. I look forward to our next project!"
Rockwell
"Please pass on my thanks and sincere appreciation to the whole team working on this roadshow. As usual, you’ve done a wonderful job, remained professional throughout and significantly contributed to this successful show."
Lumix
"Shapes assisted us in delivering this high-profile and important project with their extensive knowledge, expertise and experience. They were creative, professional and reliable, and provided a marketing suite design and fit out that surpassed our expectations."
Socrates International
"A quick note to say thank you for delivering a best-in-show exhibition stand that made us the focal point of the show. The result was beyond our expectations, and even our competitors came over and gave us huge praise."
CooperVision
"There are few true experts in the field of exhibition stand design; SHAPES sits at the very top of that short list. If you're charting a new course for your exhibition and event activities, I can highly recommend SHAPES as your guide."
Thingstream
Blog
Weekly roundups of design projects along with advice and expert tips on the topics of marketing and events
Contact
We have a flexible approach to working hours so we’re always responsive to urgent requests
Matt - Managing Director
Matt is a highly experienced, multi-discipline designer with 25+ years experience of delivering highly successful brand environments and brand experiences for businesses. Call Matt on +44 (0)7970 684613 or click below to send him an email.
Contact us now
Shapes Design Ltd is registered in England and Wales, registration number: 4940225, VAT registration number: 213 0967 85, registered office address: Shapes Design Ltd, Sentinel House, Harvest Crescent, Ancells Business Park, Fleet, Hampshire, GU51 2UZ, UK. Business hours: 09.00 to 17.30.
Visit us
Our offices are only 40 minutes West of London, just off the M3. Address: Shapes Design Ltd, Sentinel House, Harvest Crescent, Ancells Business Park, Fleet, Hampshire, GU51 2UZ, UK. Business hours: 09.00 to 17.30 Monday to Friday.
We are social
We are on social sites including Twitter. If you'd like to engage with us on Twitter or have any content that you'd like us to share relating to the topics of marketing, events or design, then please visit our twitter handle @ShapesDesignLtd
Partner with us
We are always on the lookout for new top level suppliers that can partner with us to add value to our own services. If you'd like to have a chat about working with SHAPES, then please give us a call or send us an email.
FAQ
Giving you a full insight into how we work - it's all part of our commitment to keep our clients well-informed at all times
GENERAL
We supply all services listed on our website under ‘Services’ in-house. We do not sub-contract any design or marketing services. We sub-contract structural calculations to professional structural engineers for double-decker structures to comply with all necessary Health & Safety regulations. We sub-contract build to contractors whom we have partnered with for over 20 years. Please see answers below regarding build.
Some clients ask agencies for free creative work at the selection and appointment phase of a project. We don’t like to give away our strategic or creative skills for free and we don’t offer ‘free’ design. However, we are so confident in the quality of our work that we offer a 100% No Risk Guarantee. If you are unhappy with our proposals, you can stop the design process at any time, we will withdraw our design solution (which remains ours and is protected by Copyright and Design Right) and not charge you for anything.
1 Interpretation
1.1 In these Conditions:
‘Contract Work’ means any or all of the work which Shapes Design Ltd agrees to perform and/or the services which Shapes Design Ltd agrees to provide including the provision of Goods on hire or by sale in accordance with the relevant quotation. ‘Goods’ means all goods of whatsoever description including but not limited to materials, plant, equipment, machinery and fittings. ‘Client’ means any person, firm or company who enters into a Contract with Shapes Design Ltd. ‘Contract’ means any contract between Shapes Design Ltd and the Client for the carrying out of Contract Work. ‘Quotation’ means a quotation by Shapes Design Ltd for the Contract Work.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not affect the interpretation of a Contract.
1.4 A reference to one gender includes a reference to the other gender.
2 Orders and Specifications
2.1 The Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Client purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 No variation of, or addition to, these Conditions shall be effective unless in writing and signed by Shapes Design Ltd and the Client.
2.3 The Client acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Shapes Design Ltd which is not set out in the Contract. Nothing in this condition shall exclude or limit Shapes Design Ltd’s liability for fraudulent misrepresentation.
2.4 Any typographical or clerical error or omission in any Quotation, price list, acceptance, invoice or other such document issued by Shapes Design Ltd shall be subject to correction without any liability on the part of Shapes Design Ltd.
2.5 All specifications, descriptions, drawings, designs, measures or other information provided by Shapes Design Ltd in relation to Contract Work and/or Goods are approximate and, in relation thereto, Shapes Design Ltd reserves the right to incorporate modifications or amendments in Contract Work subject to the consent of the Client, such consent not to be unreasonably withheld.
2.6 A Contract shall be created by the Client accepting a Quotation or otherwise placing an order with Shapes Design Ltd, irrespective of how such Quotation, acceptance or order is expressed.
2.7 The Client shall be responsible to Shapes Design Ltd for ensuring the accuracy of the terms of any order or other material (including any applicable specification) submitted by it or on its behalf and for giving Shapes Design Ltd any necessary information relating to Contract Work within a sufficient time to enable Shapes Design Ltd to perform the Contract in respect thereof in accordance with its terms.
2.8 The Client shall be responsible for obtaining all necessary licences and other permissions whatsoever for the performance of Contract Work.
2.9 The Client shall be responsible for ensuring that every building, path, private road, open space or other property to be used in the performance of Contract Work is safe and suitable for the intended use and, without limitation of the foregoing, is adequately served with all required public utilities.
2.10 The Client may not cancel a Contract unless Shapes Design Ltd agrees in writing and then on the terms that the Client shall indemnify Shapes Design Ltd in full against all loss (including loss of profit, costs (including the cost of all labour and materials used), claims, actions, damages, charges and expenses incurred by Shapes Design Ltd as a result of cancellation.
2.11 Shapes Design Ltd shall have and retain the property, copyright, design right and all other intellectual or industrial property rights in all know how, trade secrets, trade marks, service marks, drawings, designs, plans, models, specifications and/or estimates prepared by Shapes Design Ltd. If the Client uses or allows any third party to use any design or other intellectual property rights of Shapes Design Ltd provided as part of the Contract Work other than as contemplated under the Contract, the Client will, without prejudice to any other remedy available to Shapes Design Ltd, pay the Shapes Design Ltd under the Contract plus VAT.
2.12 Where the Client is to supply goods (‘Client’s Property’) to Shapes Design Ltd in connection with the Contract Work Shapes Design Ltd will not be liable to the Client for loss of or any damage to Client’s Property unless caused by the negligent act or omission of Shapes Design Ltd.
2.13 If any part of Contract Work is to be performed elsewhere than on Shapes Design Ltd’s premises, the Client shall be responsible to Shapes Design Ltd for insuring the place of performance of such Contract Work and shall indemnify Shapes Design Ltd against liability for any damage to the place of performance of such Contract Work, however caused.
3 Prices
3.1 Shapes Design Ltd will quote for Contract Work only if requested to do so by the Client.
3.2 The Quotation shall be open for acceptance within either the period stated therein or, if none is stated, within three calendar months of its date.
3.3 Shapes Design Ltd reserves the right by giving notice to the Client at any time before completion of Contract Work to increase the price of the applicable Contract in the following circumstances:
3.3.1 Where additional work is performed at the Client’s request; and/or
3.3.2 to reflect any increase in the cost to Shapes Design Ltd which is due to any factor beyond Shapes Design Ltd’s control (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, increase in the cost of labour, materials or other costs of performance) or any failure of the Client to give Shapes Design Ltd adequate information or instructions; and/or
3.3.3 without prejudice to the generality of condition 3.3.2 above, to reflect any increase in the general index of retail prices compiled by the United Kingdom Department of Employment and published in the United Kingdom in the monthly digest of statistics by the Central Statistical Office or any index substantially replacing it.
3.4 Prices are exclusive of VAT and, where applicable, any additional or substitute taxes, levies, imposts, duties, fees or charges all of which shall be paid by the Client.
4 Terms of Payment
The Client shall pay, in sterling, three quarters of the price of a Contract when it is made, and shall pay the balance (including any extra sums due under Condition 3.3 above) on completion of Contract Work as notified by Shapes Design Ltd or, where Contract Work relates to an exhibition, on the opening of the exhibition if earlier. Time for payment shall be of the essence. Receipts for payment will be issued only on request.
4.1 If the Client fails to make any payment on the due date then, without prejudice to any other right or remedy available to Shapes Design Ltd, Shapes Design Ltd shall be entitled, at its option at any time thereafter to:
4.1.1. terminate the relevant Contract and suspend further performance of Contract Work; and
4.1.2. require the immediate return of any Goods hired to the Client; and
4.1.3 require full payment, without deduction, of the total amount due and/or which would have become due under the relevant Contract but for termination.
4.2 Property in Goods supplied by way of sale under a Contract shall not pass until payment by the Client of all sums due under the Contract under which the Goods were delivered; until property in such Goods passes the Client shall hold them as bailee for Shapes Design Ltd, shall store them separately from all other property of the Client or any third party, marked so as to be clearly identifiable as belonging to Shapes Design Ltd, shall keep them insured against all usual risks in their full invoice value and, if any of the events referred to in condition 9 occurs, the Client shall place such Goods at the disposal of Shapes Design Ltd and Shapes Design Ltd shall be entitled to enter upon any premises of the Client, or any other premises where such Goods are kept, for the purpose of removing them.
5 Warranty
Provided that notice is given as soon as reasonably possible, and in any event within fourteen days of the defect being discovered and Provided Always that in the case of Goods such notice must be given within the period of hire, where supplied on hire, or within 12 months of the date of delivery, where supplied by way of sale, if the Client gives notice of a defect in Contract Work, and the defect was not caused in whole or in part by any matter, action or occurrence outside Shapes Design Ltd’s control Shapes Design Ltd shall, in its sole discretion, either remedy the defect or refund to the Client a reasonable proportion of the price of the Contract.
6 Liability
6.1 The terms of Condition 5 are, to the extent legally permissible, in lieu of all conditions, warranties and statements of whatever nature In respect of Contract Work whether express or implied by statute, trade, custom or otherwise and any such condition, warranty or statement is hereby excluded.
6.2 Shapes Design Ltd shall not be liable for any defect in Contract Work arising directly or indirectly from compliance with any drawing, design, specification or order of the Client.
6.3 Without prejudice to the terms of Conditions 6.1, 6.2 and 6.4, Shapes Design Ltd will accept liability for any loss or damage sustained by the Client as a direct result of any breach of a Contract or of any liability of Shapes Design Ltd (including negligence) in respect of the performance of a Contract provided that such liability shall be limited to payment of damages not exceeding the invoice value of the Contract in question.
6.4 Subject to the terms of Condition 6.6, Shapes Design Ltd shall not be liable for the following loss or damage howsoever caused (even if foreseeable or in Shapes Design Ltd’s contemplation);
6.4.1 Loss of profits, business or revenue whether sustained by the Client or any other person; and/or
6.4.2 special, indirect or consequential loss or damage, whether sustained by the Client or any other person; and/or
6.4.3 any loss arising from any claim made against the Client by any other person.
6.5 The Client shall indemnify Shapes Design Ltd against all claims, actions, costs, expenses (including court costs and legal fees) or other liabilities whatsoever in respect of:
6.5.1 Any liability arising under the Consumer Protection Act 1987, unless caused by the negligent act or omission of Shapes Design Ltd in the manufacture and/or supply of Goods; and/or
6.5.2 any claim for breach of industrial and/or intellectual property rights arising out of compliance with any drawings, designs, specifications or order of the Client; and/or
6.5.3 any breach of Contract or negligent or wilful act or omission of the Client in relation to a Contract.
6.6 Nothing in these conditions excludes or limits the liability of Shapes Design Ltd:
6.6.1 For death or personal injury caused by Shapes Design Ltd’s negligence;
6.6.2 under section 2(3) of the Consumer Protection Act 1987;
6.6.3 for any matter which it would be illegal for Shapes Design Ltd to exclude or attempt to exclude its liability; or
6.6.4 for fraud or fraudulent misrepresentation.
NOTHING IN THESE CONDITIONS SHALL AFFECT THE STATUTORY RIGHTS OF A CONSUMER
7 Hired Goods
Unless specifically provided by way of sale, all Goods used or supplied by the contractor in connection with Contract Work shall be deemed to be on hire to the Client. The Client shall indemnify Shapes Design Ltd against the loss of and/or damage to hired Goods unless caused by the negligent act or omission of Shapes Design Ltd. The Client shall keep hired Goods in his possession and/or under his control at all times and shall not remove them from the place where they are installed by Shapes Design Ltd without the latter’s prior written consent. Upon expiry of the period of deemed hire, or upon the earlier termination of the relevant Contract, the Client shall no longer be in possession of hired Goods and Shapes Design Ltd may at any time without notice retake possession of such hired Goods and Shapes Design Ltd shall be entitled to enter the premises of the Client and/or any other place of performance of Contract Work, for such purposes.
8 Force Majeure
Shapes Design Ltd shall be entitled, without liability on its part and without prejudice to its other rights, to terminate a Contract or any unfulfilled part thereof or, at its option, to suspend or give partial performance under it, if performance by Shapes Design Ltd or by its suppliers is prevented, hindered, or delayed whether directly or indirectly by reason of any cause whatever beyond Shapes Design Ltd’s or its suppliers’ reasonable control, whether such cause existed on the date when the Contract was made or not.
9 Insolvency
If the Client, being an individual, or being a firm, is the subject of a petition for a bankruptcy order or of an application for an interim order under Part Vlll of the Insolvency Act 1986, or if the Client, being a company, compounds with its creditors or has a receiver or manager appointed in respect of all or of any part of its assets or is the subject of an application for an administration order or of any proposal for a voluntary arrangement under Part 1 of the Insolvency Act 1986, or enters into liquidation whether compulsorily or voluntarily otherwise than for the purpose of amalgamation or reconstruction, or if Shapes Design Ltd reasonably believes that any of the above events is about to occur, then Shapes Design Ltd shall be entitled immediately, and at any time thereafter, to terminate forthwith any Contract or any unfulfilled part thereof.
10 General
10.1 No waiver by Shapes Design Ltd of any breach of Contract by the Client shall be construed as a waiver of any subsequent breach of the same or any other provision.
10.2 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
10.3 Any dispute arising under or in connection with these Conditions or the work done by Shapes Design Ltd shall be referred to arbitration by a single arbitrator appointed by agreement or (in default) nominated on the application of either party.
10.4 The Client shall not be entitled to assign Shapes Design Ltd or any part of it without the prior written consent of Shapes Design Ltd.
10.5 Failure or delay by Shapes Design Ltd in enforcing or partially enforcing its rights under the Contract will not be construed as a waiver of any of its rights under the Contract.
10.6 The parties to this Contract do not intend that any term of this Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
This Contract shall be governed by the Laws of England.
Shapes Design Ltd is registered in England and Wales, registration number: 4940225, VAT registration number: 213 0967 85, registered office address: Shapes Design Ltd, Sentinel House, Harvest Crescent, Ancells Business Park, Fleet, Hampshire, GU51 2UZ, UK
Contract negotiations and agreements will vary depending on the scope of the project and can be as simple as an email with a list of your requirements to cover important questions regarding who is responsible for what. With more complex projects, we prefer for you to complete a briefing sheet that aims to capture an overview of your key marketing challenges, the event goals and audience profile along with the specific tasks and scope of work you require. We will however always require that you send us a purchase order before any work commences.
When working on a project that involves construction of any kind we always work in accordance with the Construction (Design and Management) Regulations 2015 (CDM 2015) – a comprehensive set of regulations that aims to improve health and safety in the construction industry. It is important that our clients familiarise themselves with these regulations since as ‘commercial clients’ they have important responsibilities under the legislation. Also, if they get actively involved in the design process, then under CDM regulations, they’ll often share ‘designer’ responsibilities with us as well, which brings with it extra responsibilities and compliance requirements. For more information please visit the link: http://www.hse.gov.uk/construction/cdm/2015/designers.htm
When working on a project that involves construction at event venues, we always work in accordance with relevant regulations. For example, in the UK, the eGuide brings together guidance for achieving common standards of health, safety and operational planning, management and on-site conduct for events at all participating AEV member venues (which covers most venues). The eGuide is essentially an industry-specific guide (or Approved Code of Practice) that incorporates health, safety and operational practices that represent compliance with Building Regulations and health and safety legislation.
DESIGN
Yes, we do! Please request our “Brief Sheet Questionnaire.” The questionnaire asks the necessary questions to enable us to start brainstorming ideas for your key challenges. Our idea generation process will use your brief to inform all our core decisions, so the more detail you can provide us with the better. A well-considered and comprehensive design brief, with clearly defined aims and objectives, is critical to the success of your project. It ensures that the development of the design and ideas for your event are brand relevant, differentiated and positive, and provide added value and a brand-relevant experience for your target audience.
Design proposals take the form of an A3 PDF document – consisting of CAD drawings and 3D visuals, together with all other relevant information. We will provide an animated 3D walkthrough if required. However, the additional cost of providing this is only really justified on larger projects. Before any design proposal goes into production, we ensure that all relevant detail is included on our drawings to avoid any on-site discrepancies. For further information, please view our ‘APPROACH’ page on this website.
A project timescale and scheduled is agreed with you before production gets underway. We use Insightly Projects “Pipelines” and “Milestones” for project planning and to stay on top of every aspect of your project. As a guide, for most event design and build services we allow at least six to eight weeks of pre-event lead time. Of course, quicker turnaround times are possible, but we always advise to book events in early, as very short lead-times may result in higher production costs.
If you require revisions to the design solution during the production process, then we’ll try to implement these as quickly as possible and advise of any cost implications. However, when revisions are requested very late in the schedule, there may not be sufficient time available to make them.
We will happily make revisions as required but will advise if we think they’ll have a large impact on costs or the customer experience. If the revisions have a bearing on the construction cost, then we’ll provide you with new prices for your consideration. We do charge for extensive reviews if they result from belated changes to the brief, or a complete change in direction.
PRODUCTION
A project timescale and scheduled is agreed with you before production gets underway. We use Insightly Projects “Pipelines” and “Milestones” for project planning and to stay on top of every aspect of your project. As a guide, for most event design and build services we allow at least six to eight weeks of pre-event lead time. Of course, quicker turnaround times are possible, but we always advise to book events in early, as very short lead-times may result in higher production costs.
We work only with well-respected, UK-based, ESSA-registered build contractors, all of whom we have a long-standing professional relationship. The value we add is our ability to cost your event design solution with numerous contractors. Each contractor will price differently depending on logistics cost (based on their location) and availability. We are meticulous in project management to ensure that every project is delivered at best possible price and to the best-possible quality within the lead-time available.
Most of the contractors we work with don’t pre-assemble structure in their workshops, so in most cases, you will see the assembled structure for the first time during the installation period. It is, therefore, vital that our CAD drawing(s) and visuals are studied very carefully because it’s usually too late to make changes on site.
INSTALLATION AND BREAKDOWN OF EVENT STRUCTURES
During much of the installation period, we’ll be on site to supervise. We’ll make sure that everything remains on course for completion as per the schedule. We’ll also be there to take delivery of any your supplied items (products, literature, etc.), and although we aim to accept delivery of all your items we do suggest that you consider insurance and security solutions for high-end products that might be damaged in transit or stolen on-site.
We always aim to be ready by the time agreed on the schedule factoring into account the available installation period provided by the organisers. However, in the unlikely event that the installation is behind schedule, we’ll endeavour to ensure that everything is finished quickly and in a manner that won’t hinder your preparations.
We pride ourselves on delivering every project finished to an exceptionally high standard. However, as an exhibition stand or event structure is transported, quickly-assembled and temporary there are occasionally a few minor bumps and scratches along the way. If so, we always try and rectify this on site.
In most cases, we’ll be on site on the first day, just to ensure that everything is as it should be. If we’re not on site, you can contact us should you need our help or advice, but in the case of an exhibition, the show organiser’s office can usually provide assistance if required.
The process of dismantling the structure will begin just after the show or event finishes. We will be on site as required. Any personal belongings and item not supplied by ourselves need collection unless otherwise agreed. Furniture or exhibition equipment provided on hire by third party suppliers will be picked up at this time.
FEEDBACK AND REVIEWS
During the event and immediately after your event we always like to catch up with a quick phone call to check how it all went. We also have a formal process where we collect information and your honest assessment of what worked, and possibly what didn’t. We also like to gather feedback and data, where possible, concerning lead generation, customer engagement, brand awareness, social shares or any other data or measurements that your marketing team may have collected for data analysis to determine the success of your event. We use this information for making improvements for future events and to highlight your event success on our website and social media sites.